{"id":95753,"date":"2025-12-03T14:52:17","date_gmt":"2025-12-03T13:52:17","guid":{"rendered":"https:\/\/hospitals.be\/?p=95753"},"modified":"2025-12-17T16:11:17","modified_gmt":"2025-12-17T15:11:17","slug":"cesi-2","status":"publish","type":"post","link":"https:\/\/hospitals.be\/fr\/cesi-2\/","title":{"rendered":"Cesi"},"content":{"rendered":"\n

Soignant agress\u00e9… Une r\u00e9alit\u00e9 qui peut \u00eatre \u00e9vit\u00e9e<\/h2>\n\n\n\n

S\u00e9bastien Goffinet
<\/strong>Conseiller en Pr\u00e9vention, Formateur ergonome et kin\u00e9sith\u00e9rapeute, D\u00e9partement Gestion des Risques, CESI ASBL<\/p>\n\n\n\n

Un contexte pr\u00e9occupant<\/h2>\n\n\n\n

Dans le secteur des soins de sant\u00e9, les membres du personnel sont r\u00e9guli\u00e8rement confront\u00e9s \u00e0 de l\u2019agressivit\u00e9 verbale et physique. Le taux d\u2019agressions dans les h\u00f4pitaux est en hausse. Les incivilit\u00e9s sont de plus en plus nombreuses et sont per\u00e7ues comme usantes par les soignants et le personnel d\u2019accueil. La mauvaise gestion de l\u2019\u00e9motion \u00ab col\u00e8re \u00bb peut provenir d\u2019un patient, d\u2019un membre de la famille de celui-ci, ou m\u00eame d\u2019un soignant.<\/p>\n\n\n\n

La plupart des visiteurs et des patients n\u2019ont pas envie d\u2019\u00eatre l\u00e0. Certains ont peur pour autrui, ou pour eux-m\u00eames d\u2019\u00eatre mal soign\u00e9s. D\u2019autres craignent d\u2019attendre longtemps ou d\u2019avoir mal. Parmi ces personnes, toutes n\u2019ont pas toujours eu la chance de profiter d\u2019une \u00e9ducation ou d\u2019une \u00e9volution morale et sociale dans lesquelles la notion de l\u2019altruisme, le respect des r\u00e8gles, la patience et la compr\u00e9hension seraient les bienvenues sur le lieux de travail. La personne agressive se consid\u00e8re ainsi souvent l\u00e9gitime dans l\u2019expression excessive de sa col\u00e8re.<\/p>\n\n\n\n

Des solutions pratiques<\/h2>\n\n\n\n

Nous conseillons de r\u00e9aliser une analyse de risques \u00ab agressions\/violence \u00bb<\/strong>, par laquelle l\u2019expert ergonome d\u00e9termine les manquements en termes d\u2019informations et signalisations depuis les voies d\u2019entr\u00e9e jusqu\u2019\u00e0 la sortie des visiteurs et les recommandations n\u00e9cessaires au niveau organisationnel, architectural et humain.<\/p>\n\n\n\n

Cette analyse aborde \u00e9galement les aspects ergonomiques<\/strong> des locaux (taille, confort, \u2026), \u00e9tudie la gestion des acc\u00e8s et du flux des patients, les proc\u00e9dures d\u2019attente et de gestion des douleurs, la collaboration avec les agents du maintien de l\u2019ordre ou encore dencore des moyens d\u2019alerte et d\u2019alarme pour instaurer une proc\u00e9dure d\u2019action r\u00e9aliste et adapt\u00e9e.<\/p>\n\n\n\n

La formation du personnel et de la ligne hi\u00e9rarchique sur les bons comportements \u00e0 adopter en cas d\u2019agression<\/strong> est \u00e9galement n\u00e9cessaire pour sensibiliser sur ce ph\u00e9nom\u00e8ne et le g\u00e9rer. Dans ces formations, le CESI propose des outils de communication, les attitudes \u00e0 prendre face \u00e0 la situation, mais aussi des outils de gestion de l\u2019agressivit\u00e9 physique lorsque la communication ne suffit plus.<\/p>\n\n\n\n

Un programme indispensable pour s\u2019\u00e9quiper au mieux contre l\u2019agression et se concentrer pleinement sur nos m\u00e9tiers de soin.<\/p>\n\n\n\n

R\u00c9PONDRE \u00c0 L\u2019AGRESSION<\/h2>\n\n\n\n

\u00c9tant en premi\u00e8re ligne, le personnel soignant et d\u2019accueil est directement confront\u00e9 \u00e0 l\u2019agression. M\u00eame si la plupart d\u2019entre elles sont consid\u00e9r\u00e9es par les soignants comme injustes et irrationnelles, il leur est demand\u00e9 d\u2019y r\u00e9agir de mani\u00e8re contr\u00f4l\u00e9e et adapt\u00e9e \u00e0 la situation, en restant professionnel. Une connaissance et l\u2019acceptation du risque \u00ab agressivit\u00e9 \u00bb par le personnel est primordial pour adopter les comportements ad\u00e9quats.<\/strong><\/p>\n\n\n\n

Le soignant doit bien se conna\u00eetre : conna\u00eetre les facteurs qui d\u00e9clenchent en lui une r\u00e9activit\u00e9 particuli\u00e8re. Il doit aussi conna\u00eetre ses limites personnelles et le cadre institutionnel. Vu le contexte, il n\u2019est pas toujours facile d\u2019\u00eatre des plus dispos\u00e9 chaque jour. En tant que soignant ou accompagnant, nous pouvons contribuer malgr\u00e9 nous \u00e0 une escalade incontr\u00f4l\u00e9e menant \u00e0 une agression. Pour d\u00e9samorcer une situation pouvant d\u00e9g\u00e9n\u00e9rer, il est primordial d\u2019analyser r\u00e9guli\u00e8rement les besoins et les attentes des patients, des familles et des travailleurs des milieux de soin.<\/p>\n\n\n\n

Vous avez dit agressif ?<\/h2>\n\n\n\n

La col\u00e8re est une \u00e9motion naturelle \u00e0 vivre, tout comme la joie, la tristesse, le d\u00e9gout et la peur. C\u2019est une pulsion de d\u00e9fense qui permet d\u2019exprimer nos sensibilit\u00e9s et nos limites de tol\u00e9rance. Parfois, elle assure notre survie. L\u2019irritation, comme la col\u00e8re ont souvent besoin d\u2019une cible. La col\u00e8re se transforme alors en usant de la force verbale ou physique vers autrui\u2026 c\u2019est l\u2019agression.<\/p>\n\n\n\n

Plus d\u2019information ?<\/h3>\n\n\n\n

gestiondesrisques@cesi.be<\/strong><\/a><\/p>\n\n\n\n

Retrouvez nos solutions adapt\u00e9es \u00e0 la r\u00e9alit\u00e9 de votre centre de soins :\u00a0www.cesi.be<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Soignant agress\u00e9… Une r\u00e9alit\u00e9 qui peut \u00eatre \u00e9vit\u00e9e S\u00e9bastien GoffinetConseiller en Pr\u00e9vention, Formateur ergonome et kin\u00e9sith\u00e9rapeute, D\u00e9partement Gestion des Risques, CESI ASBL Un contexte pr\u00e9occupant Dans le secteur des soins de sant\u00e9, les membres du personnel sont r\u00e9guli\u00e8rement confront\u00e9s \u00e0 de l\u2019agressivit\u00e9 verbale et physique. Le taux d\u2019agressions dans les h\u00f4pitaux est en hausse. Les […]<\/p>\n","protected":false},"author":6,"featured_media":95637,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[236],"tags":[244,245,142,139],"class_list":["post-95753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-sponsorises","tag-magazine-12","tag-magazine-14","tag-prevention","tag-sponsorise"],"acf":[],"yoast_head":"\nCesi - Hospitals.be<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hospitals.be\/fr\/cesi-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cesi - Hospitals.be\" \/>\n<meta property=\"og:description\" content=\"Soignant agress\u00e9… Une r\u00e9alit\u00e9 qui peut \u00eatre \u00e9vit\u00e9e S\u00e9bastien GoffinetConseiller en Pr\u00e9vention, Formateur ergonome et kin\u00e9sith\u00e9rapeute, D\u00e9partement Gestion des Risques, CESI ASBL Un contexte pr\u00e9occupant Dans le secteur des soins de sant\u00e9, les membres du personnel sont r\u00e9guli\u00e8rement confront\u00e9s \u00e0 de l\u2019agressivit\u00e9 verbale et physique. 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