{"id":98018,"date":"2026-01-20T11:57:27","date_gmt":"2026-01-20T10:57:27","guid":{"rendered":"https:\/\/hospitals.be\/?p=98018"},"modified":"2026-01-21T11:14:02","modified_gmt":"2026-01-21T10:14:02","slug":"pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction","status":"publish","type":"post","link":"https:\/\/hospitals.be\/fr\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/","title":{"rendered":"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0?"},"content":{"rendered":"\n

A la lecture des r\u00e9sultats de notre enqu\u00eate sur l\u2019image des h\u00f4pitaux, Sylvie Brichard, administratrice d\u00e9l\u00e9gu\u00e9e de la Clinique Notre-Dame de Gosselies, soul\u00e8ve un paradoxe : les Belges se d\u00e9clarent fort satisfaits du secteur hospitalier, mais l\u2019agressivit\u00e9 envers le personnel est de plus en plus pr\u00e9occupante.  <\/strong>  <\/p>\n\n\n\n

Sylvie Brichard ne s\u2019\u00e9tonne pas du niveau de satisfaction \u00e9lev\u00e9 que les Belges accordent aux h\u00f4pitaux dans notre enqu\u00eate. \u00ab Ces r\u00e9sultats corroborent ceux que nous r\u00e9coltons aupr\u00e8s des patients en utilisant des enqu\u00eates \u00ab exp\u00e9rience patient \u00bb standardis\u00e9es. Dans notre h\u00f4pital, le score moyen est de 9,3 sur 10. Le degr\u00e9 de satisfaction du Belge par rapport \u00e0 son h\u00f4pital est fort \u00e9lev\u00e9. \u00bb<\/em><\/p>\n\n\n\n

L\u2019 enqu\u00eate de Hospitals.be r\u00e9v\u00e8le que l\u2019accessibilit\u00e9 est un crit\u00e8re majeur pour choisir son h\u00f4pital.  \u00ab Nous le ressentons clairement \u00e0 diff\u00e9rents niveaux. Par exemple, notre service des urgences d\u00e9passe les 40.000 passages par an. C’est beaucoup pour un h\u00f4pital de 220 lits. Cette fr\u00e9quentation \u00e9lev\u00e9e s’explique par diff\u00e9rents facteurs : l’accessibilit\u00e9, la rapidit\u00e9 de prise en charge et l’exp\u00e9rience du patient par rapport \u00e0 sa prise en charge. Parfois, la satisfaction du patient tient \u00e0 un \u00e9l\u00e9ment qui pourrait para\u00eetre anodin, par exemple, la disponibilit\u00e9 des places de parking\u00bb<\/em>, commente l\u2019administratrice d\u00e9l\u00e9gu\u00e9e.<\/p>\n\n\n\n

Sylvie Brichard estime qu\u2019il est difficile pour le patient de s\u2019exprimer sur la qualit\u00e9 des soins lors de son hospitalisation. \u00ab C\u2019est pour cette raison que dans notre enqu\u00eate \u00ab exp\u00e9rience patient \u00bb nous interrogeons les usagers sur les informations re\u00e7ues avant ou apr\u00e8s l’hospitalisation, les informations de sortie, les signes auxquels le patient doit faire faire attention quand il rentre chez lui, les incompatibilit\u00e9s m\u00e9dicamenteuses\u2026 Dans notre pays, la qualit\u00e9 des soins est globalement bonne en comparaison avec ce qui existe dans d\u2019autres pays. Les patients s\u2019en rendent visiblement compte. Notons que le r\u00f4le des m\u00e9decins g\u00e9n\u00e9ralistes et des infirmi\u00e8res \u00e0 domicile est important parce qu\u2019ils peuvent donner leur avis sur la qualit\u00e9 des soins administr\u00e9s lors de l\u2019hospitalisation.\u00bb<\/em><\/p>\n\n\n\n

Importance du dialogue<\/strong><\/p>\n\n\n\n

L\u2019administratrice d\u00e9l\u00e9gu\u00e9e de la CNDG indique que 80% des demandes de m\u00e9diation ont trait \u00e0 un probl\u00e8me de communication entre les usagers et les travailleurs. \u00ab Il suffit parfois de faire s’asseoir les gens ensemble et de prendre le temps d’expliquer certaines choses. Le dialogue d\u00e9gonfle rapidement le sentiment du patient ou de ses proches d’avoir \u00e9t\u00e9 mal soign\u00e9 ou de ne pas avoir re\u00e7u suffisamment d’informations. Il faut faire tr\u00e8s attention \u00e0 la communication. Outre la communication objective que le soignant doit donner au patient, il y a tout le ressenti. Il faut parfois g\u00e9rer le stress du patient et de ses proches. \u00bb<\/em><\/p>\n\n\n\n

A la CNDG, le taux de satisfaction des patients sur le niveau des informations fournies par rapport au co\u00fbt est de 73%. <\/em>\u00ab C\u2019est un bon score. Il n\u2019est pas toujours facile pour le patient de comprendre que <\/em>des al\u00e9as <\/em>li\u00e9s \u00e0<\/em> la dur\u00e9e du s\u00e9jour,<\/em> \u00e0 la complexit\u00e9 de la prise en charge\u2026 peuvent modifier la facture et qu\u2019on ne peut pas d\u00e9terminer \u00e0 l\u2019avance le co\u00fbt exact d\u2019une hospitalisation. U<\/em>ne bonne partie de la population se rend<\/em> tout de m\u00eame<\/em> compte qu’elle ne paye pas grand-chose<\/em> pour <\/em>son hospitalisation, en tous les cas lorsqu\u2019il s’agit d’une hospitalisation <\/em>pour<\/em> des pathologies classiques et en chambre \u00e0 deux lits.<\/em> <\/em>Les montants<\/em> \u00e0 charge du patient<\/em> restent extr\u00eamement raisonnables<\/em>, par rapport \u00e0 ceux pris en charge par la S\u00e9curit\u00e9 sociale. \u00bb<\/em><\/p>\n\n\n\n

Taille humaine<\/strong><\/p>\n\n\n\n

Sylvie Brichard ne s\u2019\u00e9tonne pas du peu d\u2019enthousiasme des Belges pour les fusions hospitali\u00e8res (selon l\u2019enqu\u00eate, seuls 34% des Belges y sont favorables).  \u00abNotre h\u00f4pital est de taille modeste. De nombreux p<\/em>atients viennent chez nous en disant qu’ils veulent une structure \u00e0 taille humaine. C’est d’ailleurs valable pour les membres du personnel et les m\u00e9decins. Les patients ont toujours peur que les fusions<\/em> provoquent<\/em> des effets de taille<\/em> q<\/em>ui rendraient la prise en charge et le contact humain moins personnalis\u00e9s<\/em>, <\/em>plus distants.<\/em> Les patients nous expriment clairement leurs craintes \u00e0 ce sujet. Ils sont attach\u00e9s \u00e0 leur h\u00f4pital de proximit\u00e9. Par ailleurs, <\/em>les patients sont extr\u00eamement sensibles au ressenti exprim\u00e9 <\/em>par l<\/em>es collaborateurs.<\/em> Ceux-ci sont rarement enthousiastes par rapport \u00e0 ce type de changement. \u00bb<\/em><\/p>\n\n\n\n

Quant \u00e0 l\u2019int\u00e9r\u00eat positif des Belges pour l\u2019introduction de l\u2019intelligence artificielle dans les soins de sant\u00e9, Sylvie Brichard souligne que les avis favorables concernent surtout des t\u00e2ches administratives : fixer un rendez-vous, utiliser un chatbox, synth\u00e9tiser un dossier m\u00e9dical. \u00abLes Belges ne se sont pas exprim\u00e9s dans l\u2019enqu\u00eate sur l\u2019<\/em>IA qui pr\u00e9dit<\/em>,<\/em> analyse <\/em>de fa\u00e7on autonome <\/em>des images ou pose <\/em>un<\/em> diagnostic. <\/em> Nous devons rester attentifs \u00e0 <\/em>la protection des donn\u00e9es, <\/em>aux <\/em>erreurs d’interpr\u00e9tation<\/em> et \u00e0 <\/em>la responsabilit\u00e9 m\u00e9dicale.<\/em> \u00bb<\/em><\/em><\/p>\n\n\n\n

Sylvie Brichard regrette que le bon taux de satisfaction des Belges par rapport aux h\u00f4pitaux ne se traduisent pas toujours dans le comportement vis-\u00e0-vis du personnel. \u00ab L\u2019agressivit\u00e9 des usagers est forte. Nos venons de relancer une campagne de sensibilisation \u00e0 ce sujet dans notre h\u00f4pital. C\u2019est une <\/em>tendance soci\u00e9tale qui touche tous les m\u00e9tiers de service et de secours. C\u2019est un v\u00e9ritable probl\u00e8me. Il y a de plus en plus de patients et de familles qui interpellent le personnel, parfois de fa\u00e7on mena\u00e7ante. Nous devons essayer de trouver tous ensemble des moyens pour maintenir une forme de respect dans les relations.  Au risque de voir certains professionnels quitter le secteur parce que la pression y est trop forte. \u00bb<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

A la lecture des r\u00e9sultats de notre enqu\u00eate sur l\u2019image des h\u00f4pitaux, Sylvie Brichard, administratrice d\u00e9l\u00e9gu\u00e9e de la Clinique Notre-Dame de Gosselies, soul\u00e8ve un paradoxe : les Belges se d\u00e9clarent fort satisfaits du secteur hospitalier, mais l\u2019agressivit\u00e9 envers le personnel est de plus en plus pr\u00e9occupante.     Sylvie Brichard ne s\u2019\u00e9tonne pas du niveau de satisfaction \u00e9lev\u00e9 […]<\/p>\n","protected":false},"author":11,"featured_media":98087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[118],"tags":[],"class_list":["post-98018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"yoast_head":"\nPourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0? - Hospitals.be<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hospitals.be\/fr\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0? - Hospitals.be\" \/>\n<meta property=\"og:description\" content=\"A la lecture des r\u00e9sultats de notre enqu\u00eate sur l\u2019image des h\u00f4pitaux, Sylvie Brichard, administratrice d\u00e9l\u00e9gu\u00e9e de la Clinique Notre-Dame de Gosselies, soul\u00e8ve un paradoxe : les Belges se d\u00e9clarent fort satisfaits du secteur hospitalier, mais l\u2019agressivit\u00e9 envers le personnel est de plus en plus pr\u00e9occupante.     Sylvie Brichard ne s\u2019\u00e9tonne pas du niveau de satisfaction \u00e9lev\u00e9 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hospitals.be\/fr\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Hospitals.be\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/abhbvz\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-20T10:57:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-21T10:14:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"711\" \/>\n\t<meta property=\"og:image:height\" content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"vincent.claes66@gmail.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@abh_bvz\" \/>\n<meta name=\"twitter:site\" content=\"@abh_bvz\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"vincent.claes66@gmail.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/\"},\"author\":{\"name\":\"vincent.claes66@gmail.com\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#\\\/schema\\\/person\\\/ce6dbe2c8137bec7aa8a494d00476fdb\"},\"headline\":\"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0?\",\"datePublished\":\"2026-01-20T10:57:27+00:00\",\"dateModified\":\"2026-01-21T10:14:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/\"},\"wordCount\":1030,\"publisher\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/hospitals.be\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1\",\"articleSection\":[\"Articles\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/\",\"url\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/\",\"name\":\"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0? - Hospitals.be\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/hospitals.be\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1\",\"datePublished\":\"2026-01-20T10:57:27+00:00\",\"dateModified\":\"2026-01-21T10:14:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/hospitals.be\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/hospitals.be\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1\",\"width\":711,\"height\":620,\"caption\":\"Sylvie Brichard, administratrice d\u00e9l\u00e9gu\u00e9e de la Clinique Notre-Dame de Gr\u00e2ce\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/hospitals.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/\",\"name\":\"Hospitals.be\",\"description\":\"Association Belge des H\u00f4pitaux - Belgische Vereniging der Ziekenhuizen\",\"publisher\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#organization\"},\"alternateName\":\"Association Belge des H\u00f4pitaux - Belgische Vereniging van Ziekenhuizen\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#organization\",\"name\":\"Association Belge des H\u00f4pitaux\",\"alternateName\":\"Belgische Vereniging der Ziekenhuizen\",\"url\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/hospitals.plesk.graphylabs.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Logo_Hospitals.BE_-e1763047583225.png?fit=1358%2C252&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/hospitals.plesk.graphylabs.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Logo_Hospitals.BE_-e1763047583225.png?fit=1358%2C252&ssl=1\",\"width\":1358,\"height\":252,\"caption\":\"Association Belge des H\u00f4pitaux\"},\"image\":{\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/abhbvz\\\/\",\"https:\\\/\\\/x.com\\\/abh_bvz\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/hospitals-be\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/hospitals.be\\\/nl\\\/#\\\/schema\\\/person\\\/ce6dbe2c8137bec7aa8a494d00476fdb\",\"name\":\"vincent.claes66@gmail.com\",\"url\":\"https:\\\/\\\/hospitals.be\\\/fr\\\/author\\\/vincent-claes66gmail-com\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0? - Hospitals.be","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hospitals.be\/fr\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/","og_locale":"fr_FR","og_type":"article","og_title":"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0? - Hospitals.be","og_description":"A la lecture des r\u00e9sultats de notre enqu\u00eate sur l\u2019image des h\u00f4pitaux, Sylvie Brichard, administratrice d\u00e9l\u00e9gu\u00e9e de la Clinique Notre-Dame de Gosselies, soul\u00e8ve un paradoxe : les Belges se d\u00e9clarent fort satisfaits du secteur hospitalier, mais l\u2019agressivit\u00e9 envers le personnel est de plus en plus pr\u00e9occupante.     Sylvie Brichard ne s\u2019\u00e9tonne pas du niveau de satisfaction \u00e9lev\u00e9 […]","og_url":"https:\/\/hospitals.be\/fr\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/","og_site_name":"Hospitals.be","article_publisher":"https:\/\/www.facebook.com\/abhbvz\/","article_published_time":"2026-01-20T10:57:27+00:00","article_modified_time":"2026-01-21T10:14:02+00:00","og_image":[{"width":711,"height":620,"url":"https:\/\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png","type":"image\/png"}],"author":"vincent.claes66@gmail.com","twitter_card":"summary_large_image","twitter_creator":"@abh_bvz","twitter_site":"@abh_bvz","twitter_misc":{"\u00c9crit par":"vincent.claes66@gmail.com","Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#article","isPartOf":{"@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/"},"author":{"name":"vincent.claes66@gmail.com","@id":"https:\/\/hospitals.be\/nl\/#\/schema\/person\/ce6dbe2c8137bec7aa8a494d00476fdb"},"headline":"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0?","datePublished":"2026-01-20T10:57:27+00:00","dateModified":"2026-01-21T10:14:02+00:00","mainEntityOfPage":{"@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/"},"wordCount":1030,"publisher":{"@id":"https:\/\/hospitals.be\/nl\/#organization"},"image":{"@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1","articleSection":["Articles"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/","url":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/","name":"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0? - Hospitals.be","isPartOf":{"@id":"https:\/\/hospitals.be\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#primaryimage"},"image":{"@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1","datePublished":"2026-01-20T10:57:27+00:00","dateModified":"2026-01-21T10:14:02+00:00","breadcrumb":{"@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#primaryimage","url":"https:\/\/i0.wp.com\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1","contentUrl":"https:\/\/i0.wp.com\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1","width":711,"height":620,"caption":"Sylvie Brichard, administratrice d\u00e9l\u00e9gu\u00e9e de la Clinique Notre-Dame de Gr\u00e2ce"},{"@type":"BreadcrumbList","@id":"https:\/\/hospitals.be\/pourquoi-tant-dagressivite-a-lhopital-malgre-le-bon-taux-de-satisfaction\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/hospitals.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Pourquoi tant d\u2019agressivit\u00e9 \u00e0 l\u2019h\u00f4pital, malgr\u00e9 le bon taux de satisfaction\u00a0?"}]},{"@type":"WebSite","@id":"https:\/\/hospitals.be\/nl\/#website","url":"https:\/\/hospitals.be\/nl\/","name":"Hospitals.be","description":"Association Belge des H\u00f4pitaux - Belgische Vereniging der Ziekenhuizen","publisher":{"@id":"https:\/\/hospitals.be\/nl\/#organization"},"alternateName":"Association Belge des H\u00f4pitaux - Belgische Vereniging van Ziekenhuizen","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hospitals.be\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/hospitals.be\/nl\/#organization","name":"Association Belge des H\u00f4pitaux","alternateName":"Belgische Vereniging der Ziekenhuizen","url":"https:\/\/hospitals.be\/nl\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/hospitals.be\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/hospitals.plesk.graphylabs.com\/wp-content\/uploads\/2025\/11\/Logo_Hospitals.BE_-e1763047583225.png?fit=1358%2C252&ssl=1","contentUrl":"https:\/\/i0.wp.com\/hospitals.plesk.graphylabs.com\/wp-content\/uploads\/2025\/11\/Logo_Hospitals.BE_-e1763047583225.png?fit=1358%2C252&ssl=1","width":1358,"height":252,"caption":"Association Belge des H\u00f4pitaux"},"image":{"@id":"https:\/\/hospitals.be\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/abhbvz\/","https:\/\/x.com\/abh_bvz","https:\/\/www.linkedin.com\/company\/hospitals-be\/"]},{"@type":"Person","@id":"https:\/\/hospitals.be\/nl\/#\/schema\/person\/ce6dbe2c8137bec7aa8a494d00476fdb","name":"vincent.claes66@gmail.com","url":"https:\/\/hospitals.be\/fr\/author\/vincent-claes66gmail-com\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/hospitals.be\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-11.53.28-2.png?fit=711%2C620&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/phhnUU-puW","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/posts\/98018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/comments?post=98018"}],"version-history":[{"count":11,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/posts\/98018\/revisions"}],"predecessor-version":[{"id":98092,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/posts\/98018\/revisions\/98092"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/media\/98087"}],"wp:attachment":[{"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/media?parent=98018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/categories?post=98018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hospitals.be\/fr\/wp-json\/wp\/v2\/tags?post=98018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}